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Refund policy

Oasis Mushrooms Inc. is a Canadian based company whose mission is to create premium, potent, and ethically sourced adaptogen supplements that our customers can gain tremendous value from.
We are committed to providing the best products and service to our customers and this is reflected in our Refund Policy.

Our Refund Policy applies to all purchases made online at https://oasisadaptogens.com/

Product Quality Guarantee

1. We guarantee the products you purchase from our store are always high quality and we endeavour to ensure they reach you in good condition. However, if any damaged or faulty goods are received please contact us at admin@oasisadaptogens.com

2. If you believe an item is faulty, you may choose a refund or exchange.

3. Oasis Mushrooms Inc. will require satisfactory proof of purchase before providing a remedy under the Canadian Consumer Law. A photo must be provided to the Oasis Mushrooms team supporting the claim.

4. Items should be returned in their original packaging to make sure they are protected in transit.

5. If you would like to exchange a faulty item, we can only replace it for the same product, subject to availability.

Change of mind

1. If you have simply changed your mind we do not provide refunds. Special consideration will be given in exceptional circumstances however you must be able to provide satisfactory proof of purchase. Further, the merchandise must meet this criteria:

  • in saleable condition
  • unused with all original packaging
  • returned to us with any gift or bonus received with the merchandise (if applicable)
  • the exchange or refund request is made within 14 days of purchase.

2.  Oasis Mushrooms Inc, at its absolute discretion, reserves the right not to offer an exchange or refund for change of mind.

Taste

1. We cannot refund Oasis products for the reason of taste. We worked extremely hard to make our products yummy however in a situation where the taste is still not to your liking, please try one last method: whisk 1tsp of powder with 100ml hot water, add a splash of oat milk mixed with some honey or agave for sweetener.

Other ways to enjoy our product

  • add to your smoothies
  • mix in with yogurt
  • add it to baked goods

2. We recommend not wasting the magical powers of this powder with truly h ingredients and simply gift it to a family or friend. 100% there will be someone who enjoys the flavour.

Refund  

1. Refunds will be given using your original payment method
2. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
3. If the order was returned due to an incorrect address or the package was unclaimed, Oasis Mushrooms Inc. has the right to charge for the product to be re-shipped.

Privacy when making a return

1.  Oasis Mushrooms Inc is committed to protecting your privacy.

2. Information collected when returning merchandise will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of research and analysis. It may be disclosed to state and territory departments upon request, as required by law.

Change of Address
All requests must be submitted within 2 hours of ordering with the email subject ‘CHANGE OF ADDRESS’ to Admin@oasisadaptogens.com

If you wish to make a return under our Refund Policy please contact admin@oasisadaptogens.com